Check power and Wi-Fi
Confirm that the machine has power and is connected to Wi-Fi. Wait 30–60 seconds and refresh its screen.
Check your access
If commands do not work, confirm the machine is online and that your account has Owner or Operator permission. Close and reopen the app to refresh your session.
Still need help?
Contact support with your machine model, the status you see, and the time the issue occurred. Do not include passwords, Wi-Fi credentials, or API keys.
Read the full documentation
Need a hand? Contact support.